Terms of Use

Return Policy

Terms of UseWe want you to be completely satisfied with your purchase.  We deal exclusively with high quality merchandise.  If you wish to return an item, call our customer service department to request a Return Authorization (RA) number.

  • Damaged products must be reported within 10 days of receipt to receive a replacement product or credit to your account.

  • Defective products may be returned within 30 days for a replacement product.
  • Unused merchandise in resellable condition (with packaging and support materials intact) may be returned within 30 days for credit or exchange. Licenses and electronic downloaded software items are non-returnable.
  • All returns must be clearly marked with the RA number on the outside of the box.
  • Send your return products back insured and prepaid via UPS, FedEx Ground, or U.S. Mail.
  • ShopK12 reserves the right to charge a restocking fee under certain circumstances.
  • The following items are not returnable unless defective:  special orders, books, hardware, furniture, carts, network versions, site licenses, and products contained in a license agreement envelope that has been opened.
  • Please email shop@ShopK12.com if you have a defective product or need to ask questions about a return.

Software Downloads

Any Software Downloaded is subject to the end user license agreement, if any, included with the software. Any software downloaded by you from this Site, including, without limitation, any files, images incorporated in or generated by the software, and data accompanying the software (collectively, the "Software") is licensed to you for your NON-COMMERCIAL PERSONAL USE. Downloading the Software does not transfer title to the Software, or any intellectual property rights therein, to you. You may not redistribute, sell, decompile, reverse engineer, disassemble, or otherwise reduce the Software to a machine or human readable form.

Warranty and Damages

Except as provided in the end user license agreement that comes with the software, ShopK12 makes no representation or warranty with respect to any product or the related documentation.

Product Availability

Most products ship within 7 to 10 business days via UPS, US Mail or FedEx.  Electronic Download Licenses are generally emailed within 1 to 2 business days.

Product Pricing

Pricing subject to change without notice. ShopK12 strives to keep product pricing and information accurate at all times. However, there may be events in which prices change or an error occurs.

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